80 percent of businesses will use intelligent automation by 2025.

 

IT technology developers are working to create software to make the work that is currently done manually easier as technological progress is in full swing and moving towards digitization. One such technological development in this respect is Intelligent Automation, which combines automation and artificial intelligence. The handling and processing of data has been completely transformed by the rise of intelligent technology. Huge amounts of information are sensed and synthesised by intelligent automation systems, which then automate the complete operational workflows and processes in an organisation. It is already helping a lot of commercial enterprises satisfy demand, increase efficiency, and introduce new business models. Most advancement has been achieved in the last few years based on industry-wide adoption.

According to a survey done by Analytics Insight, these sectors have adopted intelligent automation. Banking - Leveraging intelligent automation will enhance client satisfaction and help achieve operational excellence. The most development has been made in the deployment of automation in both retail and business finance. Only 15% of the BSFI businesses in our survey have scaled up their adoption and deployment of intelligent automation. Nearly 55% of respondents, or more than half, believe that deploying robotic process automation (RPA) by 2025 will help their company advance process efficiencies and improve service quality. The remaining leaders indicated that their company had plans to implement automation within the next three years, while others said they were still learning about it.

Services and Goods for the Public - By taking into account what customers want and when they want it, intelligent automation technologies provide the chance for enhanced customer experience and on-demand delivery. Intelligent automation is currently being embraced by brands and merchants at a rapid rate, and this trend is about to accelerate. More than 80% of poll participants predicted that their businesses would use intelligent automation in retail and consumer goods by 2025. Additionally, a number of execs anticipate that by the same year, their organisations will look to use this technology for customer intelligence. Furthermore, 40% of those surveyed said their companies already make use of intelligent technology in some capacity. Retail and consumer product executives also claimed that up to 10% more yearly revenue growth could be achieved with the assistance of intelligent automation capabilities.

Utility and Energy - The global energy and utilities industry is going through an unprecedented transformation as a result of the world's desperate need for clean, safe, affordable, and dependable energy. Prior to now, the industry undervalued the real potential of intelligent automation. Only 15% of those we surveyed were able to scale up the implementation of numerous use cases. Only 18% of companies, in contrast, are implementing quick-win use cases like forecasting, energy trading, yield optimization, grid behaviour interfaces, and complaints management. The study also reveals that, in comparison to other industries, the sector is already reaping enormous benefits from automation in terms of improving operations, top-line growth, and customer engagement.

With the help of intelligent automation, nearly 40% of business leaders claimed to have noticed an improvement in operations quality, 45% more inbound customer leads, more than 81% improved customer experience due to faster responses, nearly 78% fewer processes related to queries and purchases, and 32% higher staff productivity. Pharmaceutical - Artificial intelligence advancements have revolutionised the way companies run, helping to streamline operations and freeing up employees from boring, repetitive tasks. It should come as no surprise that these positive developments are influencing the development of a new breed of healthcare products that will enhance the patient experience.

Improving patient care procedures is one of these key developments in intelligent automation, or using machine learning and AI. Nearly 40% of respondents to the survey said their organisations had implemented automation, and that it was performing as anticipated. With 76% of respondents having already deployed big data automation for gleaning, processing, and storing data, it is obvious that automation in healthcare is primarily focused on data gathering. Automation in manufacturing has firmly cemented itself as the leader of the digital transformation of businesses and sectors. The degree of factory automation is increased by technological developments like Industry 4.0, the Internet of Things (IoT), Machine-to-Machine (M2M) communication, and other futuristic manufacturing visions. The manufacturer can increase productivity, speed up processes, and improve with AI and automation-powered technologies.