80 percent of businesses will use intelligent automation by 2025.

 

IT technology experts are working to create software to make the work that is currently done manually easier since technological innovation is in full swing and moving towards digitization. One such technical development in this direction is Intelligent Automation, which combines automation with artificial intelligence. The handling and processing of data has been completely transformed by the rise of intelligent automation. Huge amounts of information are sensed and synthesised by intelligent automation systems, which then automate the whole operational workflows and procedures of an organisation. It is already helping a lot of commercial organisations meet demand, increase efficiency, and introduce new business models. Most advancement has been accomplished in the last few years, according to industry-wide adoption.

Banking 

The client experience would be enhanced and operational excellence aided through the use of intelligent automation in banking processes. The most development has been achieved in the deployment of automation in both retail and business banking. Only 15% of the BSFI organisations in our survey had scaled up their adoption and deployment of intelligent automation. Nearly 55% of respondents, or more than half, believe that using robotic process automation (RPA) by 2025 will help their organisation enhance process efficiencies and improve service quality. The remaining executives said that their company has plans to implement automation within the next three years, while others said they are still learning about this technology.

Consumer and Retail Products 

 By taking into account what customers want and when they want it, intelligent automation solutions provide the chance for enhanced customer experience and on-demand delivery. Intelligent automation is currently being embraced by brands and retailers at a rapid rate, and this trend is going to accelerate. More than 80% of study participants predicted that their businesses would use intelligent automation in retail and consumer goods by 2025. Additionally, a number of CEOs anticipate that by the same year, their organisations will look to use this technology for customer insight. Furthermore, 40% of those surveyed said their companies already make use of intelligent automation in some capacity. Retail and consumer product executives also claimed that up to 10% more annual sales growth might be achieved with the aid of clever automation capabilities. 

Commodities and Energy 

The global energy and utilities business is going through an unparalleled upheaval as a result of the world's desperate need for clean, safe, affordable, and dependable energy. Prior to now, the industry undervalued the actual potential of intelligent automation. Only 15% of those we surveyed were able to scale up the implementation of various use cases. Only 18% of firms, in contrast, are implementing quick-win use cases like forecasting, energy trading, yield optimization, grid behaviour interfaces, and complaints management. The survey also reveals that, in comparison to other industries, the industry is already reaping enormous benefits from automation in terms of improving operations, top-line growth, and customer engagement. With the help of intelligent automation, nearly 40% of business leaders claimed to have noticed an improvement in operations quality, 45% more inbound customer leads, more than 81% improved customer experience due to faster responses, nearly 78% fewer processes related to queries and purchases, and 32% higher staff productivity. 

Pharmaceutical 

 Artificial intelligence advancements have revolutionised business operations by streamlining procedures and relieving staff of tiresome and repetitive work. It should come as no surprise that these positive developments are influencing the development of a new generation of healthcare solutions that will enhance the patient experience. Improving patient care procedures is one of these key themes in intelligent automation, or combining machine learning and AI. Nearly 40% of respondents to the study said their organisations had implemented automation, and that it was performing as planned. With 76% of respondents having already deployed big data automation for gleaning, processing, and storing data, it is apparent that automation in healthcare is mostly focused on data collection. 

Manufacturing 

 In businesses and industries alike, automation has firmly placed itself at the vanguard of digital transformation. The amount of industrial automation is increased by technological developments like Industry 4.0, the Internet of Things (IoT), Machine-to-Machine (M2M) connectivity, and other futuristic manufacturing concepts. The manufacturer may increase productivity, speed up procedures, and improve operations with the use of AI and automation-powered technology. Additionally, it can reduce manufacturing costs by 20%, of which 70% are attributable to increased resource productivity.